Our guarantee policy lasts 60 days from when you receive your order. Within 60 days, if you are unhappy and would like a refund for your product, please email us at email@example.com to receive our return address. We must receive the order within 60 days from the date of original purchase for the refund to be valid.
It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes.
We will refund your entire order (excluding the cost of delivery), as long as all packs purchased are returned. These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come.
After complying with the steps above, please allow adequate time for shipping, quality control, and communication with credit card companies and banks as you patiently await your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. It may take up to 5-10 business days for a refund to reflect in your account.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If you have a subscription and wish to cancel, you must notify us at least 48 hours before your dispatch date. If you have received your subscription order but request a refund, you must first return your order before we can authorise a refund. Please email us to receive our return address.
Damage must be reported within 48 hours from delivery by contacting firstname.lastname@example.org with your order information and a photo showing the damaged item and package.
In cases where a physical product you have purchased is not delivered successfully, we will work with you and the shipping courier to determine the best course of action.
If items were lost by the shipping courier while in transit to you, we will process a claim with the shipping courier and we will gladly provide you with a replacement of the same product(s). In this case, please contact the shipping courier immediately to request their assistance and also email our Customer Care Team at email@example.com with your order information.
If items were lost or stolen after the shipping courier successfully delivered it to you, we are not responsible for replacing or refunding lost or stolen items. You assume liability and responsibility once packages that have been successfully delivered to your shipping address by the courier. In this case, please contact the shipping courier immediately to request their assistance and also email our Customer Care Team at firstname.lastname@example.org with your order information.
Aura The Fragrance
Luxury Perfumes At Affordable Prices
Welcome to Aura, a London-based perfume brand that takes inspiration from the world's leading luxury fragrances. We understand the importance of smelling great without having to break the bank, which is why we're dedicated to creating affordable fragrances that are reminiscent of designer perfumes.
Established in 2021, we've quickly become a popular choice among those who appreciate high-quality fragrances. All of our products are made in the UK in our very own warehouse and are quality tested to a high level to ensure that every item is of top quality. Our perfumes are designed to last up to 8 hours, with a strong, long-lasting scent that will turn heads wherever you go.
We take pride in our commitment to providing customers with fragrances that are similar to their designer counterparts, without compromising on quality.
At Aura, we believe that everyone deserves to smell great and feel confident without overspending on fragrances.